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CHANDLER, AZ, March 19, 2004 - Fairytale Brownies, a catalog mail-order gourmet chocolate brownie company, is proud to announce its website, brownies.com, was recognized for its outstanding customer service during the 2003 holiday season with a BizRate.com "Circle of Excellence" Gold award.

Award-winning sites were chosen based on the feedback of online buyers. Brownies.com excelled at customer satisfaction with ratings above the industry average on at least 4 out of 6 attributes, placing it amongst an elite group of online retailers that demonstrated superior performance in customer service.

On BizRate.com , Customer Certified merchants allow themselves to be surveyed at the point of purchase by consumers regarding their online shopping experience. In addition, BizRate.com surveys customers a second time after a purchase has been delivered to better quantify such items as on-time delivery and a customer's intent to return to the merchant in the future.

The award-winning brownies.com, launched in 1995, was the first secure e-commerce website in Arizona. It currently generates 35% of company revenues and was named Best Food Industry Website by the Web Marketing Association in 2003. Over 5,000 customers have rated brownies.com on BizRate since 2000.

Fairytale Brownies has been baking brownies from scratch in small batches using a secret family recipe since 1992. The gourmet Belgian chocolate brownies are available in 12 distinct and delectable flavors and can be shipped worldwide. Gift packaging is available in multiple sizes for a variety of occasions. Every product is certified Kosher. The company has received rave reviews in publications such as The New York Times, USA Today and The Wine Spectator and has been featured in a segment of Food Finds on the Food Network .



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