| Brownie, Bar, Cookie and Truffle Info |
| What is the Fairytale family of flavors? |
Fairytale Brownies bakes 12 gourmet Belgian chocolate brownie flavors. Our brownie flavor family includes:
Caramel, Chocolate Chip, Cream Cheese, Espresso Nib, Mint Chocolate, Original, Peanut Butter, Pecan, Raspberry Swirl, Toffee Crunch,
Walnut and White Chocolate. View our entire flavor family here.
Fairytale Cookies are baked with the same premium all-natural ingredients as our world-famous brownies, and are offered in
six gourmet flavors: Peanut Butter, Mint Chocolate, Double Chocolate, Caramel Pecan, Coconut Walnut
and Toffee Chocolate Chip. View our entire Cookie flavor family here.
Faiytale Bars are the perfect complement to our time-honored assortment of premium chocolate offerings. Our Fairytale Bars debut
in four divine flavors: Chocolate Chip Blondie, Pecan Blondie, Raspberry White Chocolate and Cheesecake Swirl. View our entire Bar flavor family here.
Fairytale Brownies also bakes gourmet Fairytale Truffles (1.5" x 1.5" brownies enrobed in 60% dark Belgian chocolate) in 10 flavors:
Caramel, Chocolate Chip, Espresso Nib, Original, Pecan, Raspberry Swirl, Toffee Crunch, Walnut and White Chocolate.
View our entire Truffle flavor family here.
|
| What are the Brownie, Bar and Cookie sizes offered? |
Brownie Sizes:
Fairytale Brownies: 3" x 3"
Fairytale Sprites: 3" x 1.5" (half brownies)
Magic Morsels: 1.5" x 1.5" (quarter brownies)
Cookie Size:
Fairytale Cookies: 3.25" round
Bar Size:
Fairytale Bars: 3" x 2" |
| How do I care for my gourmet treats, and how long will they last? |
All-natural Fairytale Brownies are free of trans fats, hydrogenated oils, preservatives and artificial colors.
Our brownies are guaranteed fresh upon arrival, and brownie care instructions are included in every gift
box. If not indulging within one week, freezing is recommended. Fairytale Brownies treats are individually wrapped,
and thawing takes less than one hour at room temperature.
Fairytale Brownies remain fresh 14 days at room temperature, 30 days refrigerated and 6 months frozen.
Fairytale Cookies remain fresh 7 days at room temperature, 30 days refrigerated and 6 months frozen.
Fairytale Bars remain fresh 14 days at room temperature, 30 days refrigerated and 6 months frozen.
Fairytale Truffles remain fresh 30 days at room temperature, 90 days refrigerated and 6 months frozen. |
| Are there any allergens? |
Fairytale Brownies contain dairy, eggs and wheat. Some brownies also contain
peanuts, soy and tree nuts.
Fairytale Cookies contain dairy, eggs and wheat. Some cookies also contain peanuts, soy and tree nuts.
Fairytale Bars contain dairy, eggs and wheat. Some bars also contain soy and tree nuts.
Fairytale Truffles contain dairy, eggs, soy and wheat. Some truffles also contain tree nuts.
|
| Do you have nutritional & ingredient information available? |
| All ingredients and nutritional information is available on our website. Click here for a complete listing of ingredients and nutritional information. |
| What is the sugar-free brownie made with? |
| Fairytale Brownies sugar-free brownies are sweetened with Maltitol, a natural sugar substitute. |
| |
| Customer Service |
| How do I view previous orders I’ve placed with Fairytale Brownies? |
| Log-in to your account on the brownies.com website, then click on the
"View Order History and Tracking Information" link. |
| How do I find out my customer number? |
| Your customer number can be found on the back cover of your catalog. You can also find your customer number on your Order Confirmation Emails. If you do not
have a catalog or Email Confirmation, you can call customer service at 1.800.531.5209 and request your customer number. |
| I forgot my brownies.com log-in information. How do I retrieve it? |
| If you've forgotten your log-in information, go to the Account Log-in page and click the "Click for password help" link. You will need the email address that is listed
in your account record. If you don't have the email address available, call 1.800.531.5209 to request your log-in information. |
| How do I learn about upcoming sales and promotions? |
| You can sign up for email updates which include specials, news and promotions on the homepage of our website. Enter your email address into the box under "Sign up for email specials" and click the "Go" button. |
| What is an APO/FPO address? |
| An APO address is an overseas military address. APO stands for Army Post Office. FPO stands for Fleet Post Office. |
| How do I enter an APO/FPO address? |
Steps to sending to an APO/FPO address:
- Choose the gift you would like to send.
- Enter the recipients' First and Last name and quantity then click the "Add to Brownie Bag" button.
- Continue to the checkout process.
- At checkout, if you are a returning customer, enter your name or email address and password. If you are a new customer, fill out the new customer form & proceed.
- At Step 1 of checkout, click the Gold "Enter Recipient Address" button.
- When the enter address window appears, in the address field, enter the necessary shipping information.
- In the city field, enter APO or FPO.
- In the state drop down list, choose AE, AA or AP.
- In the zip code field, enter the 5 digit zip code.
- Click to verify* and complete order.
*With most Military addresses, due to the secrecy and movement of locations, the US Postal service software we have may not be able to verify the address you provided. Please be assured
that despite a 'cannot verify' message, all efforts will be attempted to have your package delivered. |
| What is Choose Your Own - and why am I charged for it? |
| Some customers like to select their own flavor assortment. We call that option "Choose Your Own." There is an additional charge of $4.00 per gift to select your own flavors.
These Choose Your Own gifts are hand packed by a specialized team in our shipping department. Due to the extra handling required, we do have an additional labor charge. |
| Is the information I give Fairytale Brownies kept private? |
| At Fairytale Brownies, customer satisfaction is guaranteed - from brownie freshness to our customer's privacy. To better protect your privacy, we provide this notice
explaining our information practices and the choices you can make about the way your information is used. Please view our Privacy Policy for additional information. |
| What is a Brownie Card and how do I purchase one? |
| A Brownie Card is a prepaid monetary gift card with which you can purchase Fairytale Brownies merchandise. Brownie Cards are available in $10, $25, $50, $75 and $100 increments. Select the Brownie Card you would
like to purchase and add it to your Brownie Bag. You can also type the term "Brownie Card" into the keyword search box for quick Brownie Card results. |
| Do you guarantee the quality of your product? |
| From choosing the finest Belgian chocolate to our customer's last bite, Fairytale Brownies is uncompromising in our standards for product
quality and customer service. Every decision we make is to enhance each customer's experience with our company and products. Our One Pure Promise is supported by an unconditional guarantee: If you or your gift recipients are ever dissatisfied - even a little bit - we will cheerfully do whatever it takes to make things right, whether it's replacing the brownies or issuing a credit or refund. |
| Do you give volume discounts? |
| Yes. We offer volume discounts starting at $500. View complete volume discount infomation here. |
| Why do I have to pay tax? |
| The Arizona Department of Revenue and the City Of Phoenix require that we collect sales tax on orders placed with us by Arizona residents as determined by the billing address of the credit card used to place
your order. Also, orders which are shipped to an address within the State of Arizona. In either of these two cases, a tax of 9.30% will be charged on the merchandise amount only. There is no tax on shipping charges. |
| Does Fairytale Brownies donate to any charitable organizations? |
Fairytale Brownies donates thousands of pounds of brownies to the Society of St. Vincent de Paul, an organization committed to serving the needs of the poor and to providing
an opportunity for those more fortunate to serve others. On a national level, Fairytale Brownies supports KaBOOM!, a nonprofit organization that empowers communities to build
playgrounds, with dollars and brownie gifts.
Because we have committed to these particular organizations, we are not able to consider other individual donations. |
| Why did I not receive the exact flavors as described? |
| On very rare occasions, product substitutions may occur. |
| |
| Shipping |
| What shipping carrier do you use? |
| Gifts are shipped via UPS Ground or UPS 3-Day, which are both premium shipping methods. Due to the perishable nature of Fairytale Brownies, we want your gift to
arrive as quickly as possible with standard shipping. |
| What are summer shipping charges and why am I charged? |
| From June 1 through September 30 we charge an additional $2.00 per address to cover the cost of summer shipping supplies. We include a reusable ice pack and an insulated
box to protect your Fairytale Brownies from the heat. |
| Why does my order take longer to arrive in the summer? |
| During the summer months, we have limited shipping days. We avoid shipping later in the week so your Fairytale Brownies order doesn't sit at a UPS facility over the weekend. Standard shipping is available
Monday, Tuesday and Wednesday. Orders placed after 2 p.m. AZ time on Wednesday are held until the following Monday. |
| Why did my brownies arrive warm? Are they still ok to eat? |
| The reusable ice pack and insulated box ensure your gift makes it out of Arizona without melting. When your gift box arrives, the ice pack will be melted and the brownies will be warm. There is
no loss of quality with warm brownies. Your Fairytale Brownies can be placed in the refrigerator or freezer upon arrival to cool them. Or, they can be enjoyed immediately! |
| Can I track a USPS order? |
| Orders shipped via USPS Priority mail cant be tracked. Your shipping confirmation email will
contain a tracking number for your convenience. If possible, please ship to a physical address so the gift can be shipped UPS. |
| Am I charged for reroute due to an incorrect address? |
| Yes. Rerouting due to an incorrect address will incur a $10 charge. |
| |
| Ordering |
| How do I add items to my Brownie Bag? |
If you are shipping a gift to yourself, enter the quantity desired in the QTY box next to the SHIP TO ME field, then click the "Add To Brownie Bag" button to add the gift to your Brownie Bag. Your
gift will appear in the Brownie Bag on the right side of the screen.
If you are shipping a gift to someone other than yourself, enter the First and Last Name of your gift recipient and then enter in the desired quantity in the QTY box.
Then, click the "Add To Brownie Bag" button to add the gift to your Brownie Bag. Your gift will appear in the Brownie Bag on the right side of the screen. |
| How do I shop using my address book? |
| If you have stored addresses in your address book (from placing previous orders online), you can recall these addresses for easy shopping. To use your address book, you simply need to log-in to your account then
continue the shopping process. While on any product delails page, you'll notice an "Existing Recipients" button that will allow you to select your gift recipients easily! |
| How do I select the complimentary greeting card at checkout? |
| Fairytale Brownies offers two options for gift messages. We have a free complementary gift card that contains your personalized gift message. To choose the complementary gift card, click the "Use Complementary Card" button at Step 2 of the checkout process. |
| How do I select the store quality greeting card for $3.95 at checkout? |
| We also offer store quality greeting cards that can be personalized with your photo or logo for only $3.95. To choose the store quality gift card, click the "View All Cards"
image at Step 2 of checkout. Browse card options and personalize, then click the "Add & Continue" button to add the card to your order. View our entire greeting card collection here. |
| How do I ship two gifts to different people at the same address? |
Shipping two gifts to different people at the same address requries two separate shipments. You will have to enter each recipient and address separately.
Step 1: While shopping, choose the gift(s) you would like to send. Type in the First and Last name and quantity for the first recipient then click the "Add to Brownie Bag" button.
Step 2: If you would like to send the same gift to the second recipient, type in the First and Last name of the second recipient and quantity and click the "Add to Brownie Bag" button. If you would like to send a different gift,
continue shopping and follow step 1 for the second recipient.
You will notice that your Brownie Bag has two separate shipments. When you reach checkout, enter the same delivery address for each recipient separately. |
| Is placing an order on the brownies.com website secure? How? |
Yes, the brownies.com website is a Secure Site verified by SiteSafe Network Solutions. The brownies.com website is "Secure Transaction Enabled," which means that the site can receive 128-bit
encrypted information to ensure your personal data is protected. Click the image for more information.
|
| How do I use a Brownie Card to pay for my order? |
| When you reach the payment section of checkout, Click the "Pay With A Brownie Card" button. You will be prompted to enter in the number from the back of your Brownie Card to check the amount available.
After you've typed in the Brownie Card number, click the "Check Brownie Card Status" button for available funds. Once your funds have been verified, choose the amount you would like to use towards your order and click the "Apply
To Order" button.
|
| How do I use Groupon to pay for my order? |
| When you reach the Order Summary and Payment section of checkout, in the BROWNIE CARD section,
click the "Pay With A Brownie Card" button. Enter your Groupon number in the input field and click the "Apply Brownie Card" button.
Click the "Purchase" button to complete your order.
|
| |
| Custom and Corporate Gifts |
| What is a custom or corporate gift? |
| A custom gift is a gift that is imprinted with your custom artwork. With no minimum and 4-color imprinting, custom gifts make great
corporate gifts and gift favors. Please call our customer service department at 1.800.531.5209 for more information. |
| How do I order a custom gift? |
| Please call our customer service department at 1.800.531.5209 to place a custom order. Or,
click to fill out our custom gift quote form,
or upload your logo or photo to get started. |
| Do you sell products to the promotional gifts industry? |
| Yes we do. Visit our Promo Distrubutor page online, or call our corporate sales team at 602.489.5123 or email at corporate@brownies.com. |
| Do you offer terms and billing for businesses? |
| We do offer terms and billing to qualified businesses.
Click here for our credit application. Please fill out our credit application and email back to service@brownies.com
or fax to (602) 489-5122. |
| How do I set up a corporate account? |
| Please call corporate sales at 602.489.5123 or email corporate@brownies.com. |
| Do you have art guidelines for custom gifts? |
Yes, we have art guidelines for custom box art. Your logo or photograph can be mailed or
scanned from original artwork. Custom gifts can be printed in full-color including photographs.* Electronic files can be
accepted in EPS or Adobe Illustrator with all fonts converted to outlines, or high-resolution TIFF and JPEG files at 300 dpi
or greater. If you are unable to provide one of these formats, we may be able to redraw your electronic artwork for $75
per hour charge (with your approval).
*Please note that some color variation is normal when printing on our
natural gift packaging. |
| |
| Gift List |
| What is a Gift List? |
| If you've ordered with Fairytale Brownies in the past, we've prepared a list of your previous gift recipients to make your holiday gift reorder fast and seamless. You can access your
Gift List online at brownies.com/giftlist. |
| How do I retreive and update my Gift List? |
| To retrieve and make changes to your gift list, log-in to brownies.com/giftlist.
Update your Gift List Brownie Bag, then checkout. Don't worry if you can't finish right away - your changes are saved for the next session. |
| |
| Wholesale |
| Do you sell wholesale? |
| Yes, Fairytale Brownies does sell wholesale to businesses who buy and sell gourmet food or specialty gifts
and have a valid state resale license. Visit our Wholesale page for more information. |
| How do I get more information about Fairytale Brownies wholesale products? |
| In order to purchase wholesale from Fairytale Brownies, you must be in the business of buying and selling gourmet food or specialty gifts
and have a valid state resale license. For wholesale information, please email us at wholesale@brownies.com and we will be
happy to send what you need. Be sure to include your company and contact name, address, phone and fax number, website and email if available, and your state resale number.
|
| |
| Retail |
| Do you have a retail store? |
| Yes! Fairytale Brownies does have a retail store where you can purchase any Fairytale Brownies gifts featured on our website. Our retail store
is located at 4610 E Cotton Center Blvd, Suite #100, Phoenix AZ 85040, M-F 9am - 3pm. Holiday hours vary in December.
Click here for a map.
|
| Do other retail locations sell Fairytale Brownies? |
| In addition to our bakery, Fairytale Brownies are available at selected retailers throughout the United States. Click here for a list of retail locations.
These locations carry individually wrapped brownies and availability of each flavor is not guaranteed. |
