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Frequently Asked Questions (FAQ)
Brownie, Bars, and Cookie Info
Are Fairytale Brownies individually wrapped?
What is the Fairytale family of flavors?
What are the Brownie, Bar and Cookie sizes offered?
How do I care for my gourmet treats, and how long will they last?
Are there any allergens?
Do you have nutritional & ingredient information available?
What is the sugar-free brownie made with?
How do I view previous orders I’ve placed with Fairytale Brownies?
How do I find out my customer number?
I forgot my brownies.com log-in information. How do I retrieve it?
How do I learn about upcoming sales and promotions?
What is an APO/FPO address?
How do I enter an APO/FPO address?
What is Choose Your Own - and why am I charged for it?
Is the information I give Fairytale Brownies kept private?
Do you guarantee the quality of your product?
Do you give volume discounts?
Why do I have to pay tax?
Does Fairytale Brownies donate to any charitable organizations?
Why did I not receive the exact flavors as described?
What shipping carrier do you use?
What are summer shipping charges and why am I charged?
Why does my order take longer to arrive in the summer?
Why did my brownies arrive warm? Are they still ok to eat?
Can I track a USPS order?
Am I charged for reroute due to an incorrect address?
How do I add items to my Brownie Bag?
How do I shop using my address book?
How do I ship two gifts to different people at the same address?
Is placing an order on the brownies.com website secure? How?
Custom and Corporate Gifts
What is a custom or corporate gift?
How do I order a custom gift?
Do you sell products to the promotional gifts industry?
Do you offer terms and billing for businesses?
How do I set up a corporate account?
Do you have art guidelines for custom gifts?
What is a Gift List?
How do I retrieve and update my Gift List?
Do you sell wholesale?
Do you have a retail store?
Do other retail locations sell Fairytale Brownies?
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