Duties:
- Reports directly to Corporate Sales & PR Team Leader
- Facilitates the development and maintenance of a positive, friendly, and professional Customer Service Center; Is leader In customer satisfaction and upholds the same standards of superior service to all team members
- Successfully addresses customer complaints and resolves problems
- Assists team In Increasing sales and markets Fairytale Brownies through Inbound calls, web requests, and Sales Stage lists using effective telephone selling techniques, email, written correspondence, quotes, samples, and proposals
- Collaborates with Corporate Sales team and provides support with orders, quotes and customer inquiries
- Coordinates and responds to all external reviews In a timely manner
- Assists team and oversees accomplishment of objectives and closing sales
- Oversees daily order processing
- Pure Chat administrator
- Oversees seasonal staff hiring and training
- Makes effective Independent decisions regarding day-to-day Issues
- Involves team members in collaborative or team-empowered decisions based on company guidelines
- Ensures an efficient training program Is in place and that work resources are reviewed and updated as needed
- Directs staffing, training, and performance evaluations to develop and Improve Customer Service functions
- Manages operations of the outsourced call center
- Prepares annual team budget and monitors operating costs and resources
- Performs all the above duties to the best of one's ability and with the utmost of integrity, honesty, and efficiency
Requirements:
- 2-4 years management/ team lead experience with a successful track record of service focused results
- Outbound telephone sales experience
- Uphold and consistently demonstrate the core values of Fairytale Brownies
- Excellent organizational, problem-solving, project management, written, and oral communication skills
- Acute attention to detail
- Proficient In all Microsoft applications with advanced skills In Excel; ability to manipulate, Import, and analyze data is recommended
- Adaptability
- Flexible to work additional hours when needed, and ensures proper team scheduling to adequately cover internal and external service needs
- Must be able to lift 50 pounds and work on feet
- Must be eligible to work In the U.S.
Benefits:
- PTO/Sick Time
- Health Insurance
- Employee Discount
- Life Insurance
- Retirement Plan & 401(k)
You can apply in person at Fairytale Brownies
9 AM – 2:30 PM Monday – Friday
4610 East Cotton Center Blvd. #100
Phoenix, AZ 85040
Or email application to nancy@brownies.com
