Are Fairytale Brownies individually wrapped?
Yes, Fairytale Brownies, Sprites, Morsels, Cookies, and blondies are all individually wrapped and sealed for freshness.
What is the Fairytale family of flavors?
Fairytale Brownies bakes 12 gourmet Belgian chocolate brownie flavors. Our brownie flavor family includes:
Caramel, Cinnamon Cocoa, Chocolate Chip, Cream Cheese, Espresso Nib, Mint Chocolate, Original, Pecan, Raspberry Swirl, Toffee Crunch,
Walnut, and White Chocolate. View our entire flavor family here.
Fairytale Cookies are baked with the same premium all-natural ingredients as our world-famous brownies, and are offered in
six gourmet flavors: Chocolate Chip, Mint Chocolate, Double Chocolate, Caramel Pecan, Snickerdoodle,
and Toffee Chocolate Chip. View our entire Cookie flavor family here.
Fairytale Blondies are the perfect complement to our time-honored assortment of premium chocolate offerings. Our Fairytale Blondies come
in four divine flavors: Cinnamon Crumb, Chocolate Chip, Raspberry White Chocolate, and Cheesecake Swirl. View our entire Blondie flavor family here
.
What are the Brownie, Blondie, and Cookie sizes offered?
Brownie Sizes:
Fairytale Brownies: 3" x 3"
Fairytale Sprites: 3" x 1.5" (half brownies)
Magic Morsels: 1.5" x 1.5" (quarter brownies)
Cookie Size:
Fairytale Cookies: 3.25" round
Blondie Size:
Fairytale Blondies: 3" x 2"
Blondie Magic Morsels: 1.5" x 1.5"
How do I care for my gourmet treats, and how long will they last?
All Fairytale Treats are free of trans fats, hydrogenated oils, preservatives, and artificial colors.
They are guaranteed fresh upon arrival, and brownie care instructions are included in every gift
box. If not indulging within one week, freezing is recommended. Fairytale Treats are individually wrapped,
and thawing takes less than one hour at room temperature.
Storage: How Long?
Best kept in the fridge or freezer.
UPON ARRIVAL:
- 7 days on the counter
- 30 days in the fridge
- 6 months in the freezer
transit time is accounted for. Love your brownies frozen? Take your frozen brownie game up a notch with some handy tips from our
blog!
Are there any allergens?
Fairytale Brownies contain dairy, eggs, and wheat. Some brownies also contain
peanuts, soy, and tree nuts.
Fairytale Cookies contain dairy, eggs, and wheat. Some cookies also contain peanuts, soy, and tree nuts.
Fairytale Blondies contain dairy, eggs, and wheat. Some blondies also contain soy and tree nuts.
Do you have nutritional & ingredient information available?
All ingredient and nutritional information is available on our website. Click here for a complete listing.
What is the sugar-free brownie made with?
Fairytale Brownies sugar-free brownies are sweetened with Maltitol, a natural sugar substitute.
How do I view previous orders I’ve placed with Fairytale Brownies?
Sign in to your account on the brownies.com website, then click on the
"Orders" on the left side menu, then on the purple order number.
How do I find out my customer number?
Your customer number can be found on the back cover of your catalog. You can also find your customer number on your order confirmation emails. If you do not
have a catalog or email confirmation, you can call customer service at 800.531.5209 and request your customer number.
I forgot my brownies.com login information. How do I retrieve it?
If you've forgotten your login information, go to the Account Sign In page and click the "Password help" link. You will need the email address that is listed
in your account record. If you don't have the email address available, call 800.531.5209 to request your login information.
How do I learn about upcoming sales and promotions?
You can sign up for email updates which include specials, news, and promotions.
What is an APO/FPO address?
An APO address is an overseas military address. APO stands for Army Post Office. FPO stands for Fleet Post Office.
How do I enter an APO/FPO address?
Steps to sending to an APO/FPO address:
- Choose the gift you would like to send.
- Enter the quantity then click the "Add to Cart" button.
- Continue to the checkout process.
- At checkout, if you are a returning customer, enter your name or email address and password. If you are a new customer, fill out the new customer form & proceed.
- At Step 1 of checkout, click the drop down that says "please enter a new address," then choose "enter a new address."
- When the enter address window appears, in the address field, enter the necessary shipping information.
- In the city field, enter APO, or FPO.
- In the state drop down list, choose AE, AA, or AP.
- In the zip code field, enter the 5 digit zip code.
- Click to verify* and complete order.
*With most Military addresses, due to the secrecy and movement of locations, the US Postal service software may not be able to verify the address you provided. Please be assured
that despite a 'cannot verify' message, all efforts will be attempted to have your package delivered.
What is Choose Your Own - and why am I charged for it?
Some customers like to select their own flavor assortment. We call that option "Choose Your Own." There is an additional charge of $5.00 per gift to select your own flavors ($3.00 for favor gifts).
These Choose Your Own gifts are hand packed by a specialized team in our shipping department. Due to the extra handling required, we do have an additional labor charge.
Is the information I give Fairytale Brownies kept private?
At Fairytale Brownies, customer satisfaction is guaranteed - from brownie freshness to our customer's privacy. To better protect your privacy, we provide this notice
explaining our information practices and the choices you can make about the way your information is used. Please view our Privacy Policy for additional information.
Do you guarantee the quality of your product?
Since we first started Fairytale Brownies, our goal has been to create the best-tasting all-natural brownies, blondies, and cookies in the world. This means that we carefully source every ingredient, from the finest cake flour to imported Belgian chocolate. Each gourmet gift is baked in small batches and packed by hand in beautiful gift boxes.
Every purchase is backed by our unconditional guarantee: We're obsessed with your Fairytale Brownies Experience. If you ever think it fell short of exceptional, even a little bit, please tell us. We'll make it right. We promise.
Why do I have to pay tax?
Your order may be subject to local sales or use tax depending on the state to which your brownie gifts are being shipped.
Fairytale Brownies is not required to and does not collect sales or use taxes in all states. We currently collect tax only in the following states:
| Arizona* |
8.6% |
| Arkansas |
8.0% |
| Georgia |
7.6% |
| Hawaii |
4.7% |
| Illinois |
1.0% |
| Iowa |
7.0% |
| Kansas |
8.0% |
| Louisiana |
8.45% |
| Maine |
8.0% |
| Maryland |
6.0% |
| Michigan |
6.0% |
| North Carolina |
7.1% |
| Utah |
3.0% |
| Virginia |
2.5% |
| Washington D.C. |
10% |
*Arizona billing addresses are taxed on the entire order. Shipments to Arizona are also taxed even if the order originates from a different state. The remaining states listed are only taxed if the gift is shipped to that state.
For all other states imposing sales or use taxes, your brownie purchase is subject to use tax unless it is specifically exempt from taxation as food. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Most states require purchasers to file a sales and use tax return at the end of the year. Details on how to file these returns and pay tax on your purchase may be found at the website of your respective taxing authorities.
In addition, the state of Georgia requires us to provide the following additional information:
Georgia
For Georgia purchasers, the tax may be reported and paid on the Georgia consumer use tax form. Details of how to file
this return may be found at the Georgia Department of Revenue’s website.
Does Fairytale Brownies donate to any charitable organizations?
Fairytale Brownies donates thousands of pounds of brownies to the Society of St. Vincent de Paul, an organization committed to serving the needs of the poor and to providing
an opportunity for those more fortunate to serve others. On a national level, Fairytale Brownies supports KABOOM!, a nonprofit organization that empowers communities to build
playgrounds, with dollars and brownie gifts.
Because we have committed to these particular organizations, we are not able to consider other individual donations.
Why did I not receive the exact flavors as described?
On very rare occasions, product substitutions may occur.
What shipping carrier do you use?
Gifts are shipped via UPS Ground or UPS 3-Day, which are both premium shipping methods. Due to the perishable nature of Fairytale Brownies, we want your gift to
arrive as quickly as possible with standard shipping.
How long does standard shipping take?
Standard Shipping may take 4-5 business days depending on location. See expected arrival options at checkout.
Why does my order take longer to arrive in the summer?
Standard shipping is only available Monday - Wednesday. Earliest arrival date is automatically presented at checkout or you have the option to choose a future arrival date.
Why did my brownies arrive warm? Are they still ok to eat?
The reusable ice pack and insulated box ensure your gift makes it out of Arizona without melting. When your gift box arrives, the ice pack will be melted and the brownies will be warm. There is
no loss of quality with warm brownies. Your Fairytale Brownies can be placed in the refrigerator or freezer upon arrival to cool them. Or, they can be enjoyed immediately!
Can I track a USPS order?
Orders shipped via USPS Priority mail can't be tracked. Your shipping confirmation email will
contain a tracking number for your convenience. If possible, please ship to a physical address so the gift can be shipped UPS.
Am I charged for reroute due to an incorrect address?
Yes. Rerouting due to an incorrect address will incur a $15 charge to the buyer.
How do I add items to my cart?
Whether you are shipping a gift to yourself or to someone else, enter the quantity desired in the QTY box. Then click the “Add to Cart” button. Your gift will appear in the cart on the right side of the screen. You will choose your recipients and addresses at checkout. You can also add more quantities and recipients during step 1 of checkout.
How do I shop using my address book?
If you have stored addresses in your address book (from placing previous orders online), you can recall these addresses during checkout. During step 1 of checkout, use the drop downs to select an existing address. You can even update the address once selected. Just click “edit address”. This drop down also allows you to enter a new address or ship to the billing address. Any changes to address in checkout will be saved to your address book.
You can also manage your address book from the My Account section. Sign in and click the “Manage Address Book Link.”
How do I ship two gifts to different people at the same address?
Shipping two gifts to different people at the same address requires two separate shipments. You will have to enter each recipient and address separately.
While shopping, choose the gift you would like to send. Enter 2 in the QTY box and click "Add to Cart" button.
In step 1 of checkout, the QTY will be broken out into two drop downs (one for each individual gift). Click on each drop down and either choose your recipients from your address book, or choose a “Enter a new address.”
Is placing an order on the brownies.com website secure? How?
Yes, the brownies.com website is a Secure Site verified by SiteSafe Network Solutions. The brownies.com website is "Secure Transaction Enabled," which means that the site can receive 128-bit
encrypted information to ensure your personal data is protected. Click here for more information.
What is a custom or corporate gift?
A custom gift is a gift that is imprinted with your custom artwork. With no minimum and 4-color imprinting, custom gifts make great
corporate gifts and gift favors. Please call our customer service department at 800.531.5209 for more information or shop custom gifts.
How do I order a custom gift?
Upload your logo or photo on any custom gift product page. Shop custom gifts.
Do you have art guidelines for custom gifts?
Yes, we have art guidelines for custom box art.
- We only except JPG file format for upload on brownies.com.
- You can email the following formats directly to service@brownies.com: EPS or Adobe Illustrator with all fonts converted to outlines, or high-resolution TIFF.
- High resolution (300 dpi or greater) images will print with the best quality.
- Both horizontal and vertical images are acceptable.
- Only one logo may be uploaded per order.
- Crop your photo or logo exactly as you want it to print. We'll resize it to fit the packaging.
If you are unable to provide one of these formats, we may be able to redraw your electronic artwork for $75
per hour charge (with your approval).
*Please note that some color variation is normal when printing on our
packaging.
What is a Gift List?
If you've ordered with Fairytale Brownies in the past, we've prepared a list of your previous gift recipients to make your holiday gift reorder fast and seamless. You can access your
Gift List online at brownies.com/giftlist.
How do I retrieve and update my Gift List?
If you've ordered with Fairytale Brownies in the past, you can access your
Gift List online at brownies.com/giftlist.
Do you sell wholesale?
No new dropship accounts are being accepted at this time. Thank you for your interest.
For more information, please contact us at 602.489.5135.
Do you give tours of the bakery?
Unfortunately, we do not provide tours of our facility. We have large viewing windows in our store for visitors to watch the bakers during business hours. The best time to watch is during the morning hours. Our store is open from 9 a.m. to 3 p.m. Monday – Friday.
Do you have a retail store?
Yes, please check our Bakery Hours for the most up-to-date information.
Do other retail locations sell Fairytale Brownies?
In addition to our bakery, Fairytale Brownies are available at selected retailers in Arizona. Click here for a list of retail locations.
These locations carry individually wrapped brownies and availability of each flavor is not guaranteed.
