Are Fairytale Brownies individually wrapped?
Yes, Fairytale Brownies, Sprites, Morsels, Cookies and Bars are all individually wrapped and sealed for freshness.
What is the Fairytale family of flavors?
Fairytale Brownies bakes 12 gourmet Belgian chocolate brownie flavors. Our brownie flavor family includes:
Caramel, Cinnamon Crumb, Chocolate Chip, Cream Cheese, Espresso Nib, Mint Chocolate, Original, Pecan, Raspberry Swirl, Toffee Crunch, Walnut and White Chocolate. View our entire flavor family here.
Fairytale Cookies are baked with the same premium all-natural ingredients as our world-famous brownies, and are offered in six gourmet flavors: Chocolate Chip, Mint Chocolate, Double Chocolate, Caramel Pecan, Coconut Walnut and Toffee Chocolate Chip. View our entire Cookie flavor family here.
Fairytale Bars are the perfect complement to our time-honored assortment of premium chocolate offerings. Our Fairytale Bars come in six divine flavors: Lemon Blondie, Cinnamon Crumb, Chocolate Chip Blondie, Pecan Blondie, Raspberry White Chocolate and Cheesecake Swirl. View our entire Bar flavor family here .
What are the Brownie, Bar and Cookie sizes offered?
Fairytale Brownies: 3" x 3"
Fairytale Sprites: 3" x 1.5" (half brownies)
Magic Morsels: 1.5" x 1.5" (quarter brownies)
Fairytale Cookies: 3.25" round
Fairytale Bars: 3" x 2"
How do I care for my gourmet treats, and how long will they last?
All Fairytale Treats are free of trans fats, hydrogenated oils, preservatives and artificial colors.
They are guaranteed fresh upon arrival, and brownie care instructions are included in every gift
box. If not indulging within one week, freezing is recommended. Fairytale Treats are individually wrapped,
and thawing takes less than one hour at room temperature.
Storage: How Long?
Best kept in the fridge or freezer.
7 days on the counter
30 days in the fridge
6 months in the freezer
Are there any allergens?
Fairytale Brownies contain dairy, eggs and wheat. Some brownies also contain
peanuts, soy and tree nuts.
Fairytale Cookies contain dairy, eggs and wheat. Some cookies also contain peanuts, soy and tree nuts.
Fairytale Bars contain dairy, eggs and wheat. Some bars also contain soy and tree nuts.
Do you have nutritional & ingredient information available
All ingredient and nutritional information is available on our website. Click here for a complete listing.
What is the sugar-free brownie made with?
Fairytale Brownies sugar-free brownies are sweetened with Maltitol, a natural sugar substitute.
How do I view previous orders I’ve placed with Fairytale Brownies?
Log-in to your account on the brownies.com website, then click on the "Orders" on the left side menu, then on the purple order number.
How do I find out my customer number?
Your customer number can be found on the back cover of your catalog. You can also find your customer number on your order confirmation emails. If you do not have a catalog or email confirmation, you can call customer service at 800.531.5209 and request your customer number.
I forgot my brownies.com log-in information. How do I retrieve it?
If you've forgotten your log-in information, go to the Account Log-in page and click the "Password help" link. You will need the email address that is listed in your account record. If you don't have the email address available, call 800.531.5209 to request your log-in information.
How do I learn about upcoming sales and promotions?
You can sign up for email updates which include specials, news and promotions in the footer (bottom of this page). Enter your email address into the box next to "Get Exclusive Offers" and click the "Subscribe" button.
What is an APO/FPO address?
An APO address is an overseas military address. APO stands for Army Post Office. FPO stands for Fleet Post Office.
How do I enter an APO/FPO address?
Steps to sending to an APO/FPO address:
What is Choose Your Own - and why am I charged for it?
Some customers like to select their own flavor assortment. We call that option "Choose Your Own." There is an additional charge of $4.00 per gift to select your own flavors ($2.00 for favor gifts). These Choose Your Own gifts are hand packed by a specialized team in our shipping department. Due to the extra handling required, we do have an additional labor charge.
Is the information I give Fairytale Brownies kept private?
Do you guarantee the quality of your product?
Since we first started Fairytale Brownies, our goal has been to create the best-tasting all-natural brownies, bars and cookies in the world. This means that we carefully source every ingredient, from the finest cake flour to imported Callebaut Belgian chocolate. Each gourmet gift is baked in small batches and packed by hand in beautiful gift boxes.
Every purchase is backed by our unconditional guarantee: We're obsessed with your Fairytale Brownies Experience. If you ever think it fell short of exceptional, even a little bit, please tell us. We'll make it right. We promise.
Do you give volume discounts?
Yes. We offer volume discounts starting at $500. View volume discount information here.
Why do I have to pay tax?
Your order may be subject to local sales or use tax depending on the state to which your brownie gifts are being shipped.
Fairytale Brownies is not required to and does not collect sales or use taxes in all states. We currently collect tax only in the following states:
|State||Start Date||Tax Rate|
*Arizona billing addresses are taxed on the entire order. Shipments to Arizona are also taxed even if the order originates from a different state. The remaining states listed are only taxed if the gift is shipped to that state.
For all other states imposing sales or use taxes, your brownie purchase is subject to use tax unless it is specifically exempt from taxation as food. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Most states require purchasers to file a sales and use tax return at the end of the year. Details on how to file these returns and pay tax on your purchase may be found at the website of your respective taxing authorities.
In addition, the states of Colorado, Georgia, Oklahoma, Pennsylvania and Rhode Island require us to provide the following additional information:
For Colorado purchasers, the tax may be reported and paid on the Colorado consumer use tax form. Details of how to file this return may be found at the Colorado Department of Revenue's website.
For Georgia purchasers, the tax may be reported and paid on the Georgia consumer use tax form. Details of how to file this return may be found at the Georgia Department of Revenue’s website.
For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma consumer use tax return. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commissioner’s website.
For Pennsylvania purchasers, the tax may be reported and paid on the Pennsylvania consumer use tax form. Details of how to file this return may be found at the Pennsylvania Department of Revenue’s website.
For Rhode Island purchasers, the tax may be reported and paid on the Rhode Island consumer use tax form. Details of how to file this return may be found at the Rhode Island Division of Taxation’s website.
Does Fairytale Brownies donate to any charitable organizations?
Fairytale Brownies donates thousands of pounds of brownies to the Society of St. Vincent de Paul, an organization committed to serving the needs of the poor and to providing
an opportunity for those more fortunate to serve others. On a national level, Fairytale Brownies supports KaBOOM!, a nonprofit organization that empowers communities to build
playgrounds, with dollars and brownie gifts.
Because we have committed to these particular organizations, we are not able to consider other individual donations.
Why did I not receive the exact flavors as described?
On very rare occasions, product substitutions may occur.
What shipping carrier do you use?
Gifts are shipped via UPS Ground or UPS 3-Day, which are both premium shipping methods. Due to the perishable nature of Fairytale Brownies, we want your gift to arrive as quickly as possible with standard shipping.
Why does my order take longer to arrive in the summer?
During the summer months, we have limited shipping days. We avoid shipping later in the week so your Fairytale Brownies order doesn't sit at a UPS facility over the weekend. Standard shipping is available Monday, Tuesday and Wednesday. Orders placed after 2 p.m. AZ time on Wednesday are held until the following Monday.
Why did my brownies arrive warm? Are they still ok to eat?
The reusable ice pack and insulated box ensure your gift makes it out of Arizona without melting. When your gift box arrives, the ice pack will be melted and the brownies will be warm. There is no loss of quality with warm brownies. Your Fairytale Brownies can be placed in the refrigerator or freezer upon arrival to cool them. Or, they can be enjoyed immediately!
Can I track a USPS order?
Orders shipped via USPS Priority mail can't be tracked. Your shipping confirmation email will contain a tracking number for your convenience. If possible, please ship to a physical address so the gift can be shipped UPS.
Am I charged for reroute due to an incorrect address?
Yes. Rerouting due to an incorrect address will incur a $12 charge to the buyer.
How do I add items to my cart?
Whether you are shipping a gift to yourself or to someone else, enter the quantity desired in the QTY box. Then click the “Add to Cart” button. Your gift will appear in the cart on the right side of the screen. You will choose your recipients and addresses at checkout. You can also add more quantities and recipients during step 1 of checkout.
How do I shop using my address book?
If you have stored addresses in your address book (from placing previous orders online), you can recall these addresses during checkout. During step 1 of checkout, use the drop downs to select an existing address. You can even update the address once selected. Just click “edit address”. This drop down also allows you to enter a new address or ship to the billing address. Any changes to address in checkout will be saved to your address book.
You can also manage your address book from the My Account section. Log in and click the “Manage Address Book Link.”
How do I ship two gifts to different people at the same address?
Shipping two gifts to different people at the same address requires two separate shipments. You will have to enter each recipient and address separately.
While shopping, choose the gift you would like to send. Enter 2 in the QTY box and click "Add to Cart" button.
In step 1 of checkout, the QTY will be broken out into two drop downs (one for each individual gift). Click on each drop down and either choose your recipients from your address book, or choose a “Enter a new address.”
Is placing an order on the brownies.com website secure? How?
Yes, the brownies.com website is a Secure Site verified by SiteSafe Network Solutions. The brownies.com website is "Secure Transaction Enabled," which means that the site can receive 128-bit
encrypted information to ensure your personal data is protected. Click here for more information.
What is a custom or corporate gift?
A custom gift is a gift that is imprinted with your custom artwork. With no minimum and 4-color imprinting, custom gifts make great corporate gifts and gift favors. Please call our customer service department at 800.531.5209 for more information or click here to shop custom gifts.
How do I order a custom gift?
Upload your logo or photo on any custom gift product page. Click here to shop custom gifts.
Do you sell products to the promotional gifts industry?
Do you offer terms and billing for businesses?
How do I set up a corporate account?
Do you have art guidelines for custom gifts?
What is a Gift List?
If you've ordered with Fairytale Brownies in the past, we've prepared a list of your previous gift recipients to make your holiday gift reorder fast and seamless. You can access your Gift List online at brownies.com/giftlist.
How do I retrieve and update my Gift List?
If you've ordered with Fairytale Brownies in the past, you can access your Gift List online at brownies.com/giftlist.
Do you sell wholesale?
No new dropship accounts are being accepted at this time. Thank you for your interest. For more information, please contact us at 602.489.5135.
Do you have a retail store?
Yes! Fairytale Brownies does have a retail store where you can purchase any Fairytale Brownies gifts featured on our website. Our retail store is located at 4610 E Cotton Center Blvd, Suite #100, Phoenix AZ 85040, M-F 9am - 3pm. Holiday hours vary in December. Click here for a map.
Do other retail locations sell Fairytale Brownies?
In addition to our bakery, Fairytale Brownies are available at selected retailers in Arizona and Louisiana. Click here for a list of retail locations. These locations carry individually wrapped brownies and availability of each flavor is not guaranteed.