Frequently Asked Questions (FAQ)
Brownie, Bars, and Cookie Info
Are Fairytale Brownies individually wrapped?
What is the Fairytale family of flavors?
What are the Brownie, Bar and Cookie sizes offered?
Fairytale Brownies: 3" x 3"
Fairytale Sprites: 3" x 1.5" (half brownies)
Magic Morsels: 1.5" x 1.5" (quarter brownies)
Fairytale Cookies: 3.25" round
Fairytale Bars: 3" x 2"
How do I care for my gourmet treats, and how long will they last?
All-natural Fairytale Brownies are free of trans fats, hydrogenated oils, preservatives and artificial colors.
Our brownies are guaranteed fresh upon arrival, and brownie care instructions are included in every gift
box. If not indulging within one week, freezing is recommended. Fairytale Brownies treats are individually wrapped,
and thawing takes less than one hour at room temperature.
Fairytale Brownies remain fresh 7 days at room temperature, 30 days refrigerated and 6 months frozen.
Fairytale Cookies remain fresh 7 days at room temperature, 30 days refrigerated and 6 months frozen.
Fairytale Bars remain fresh 7 days at room temperature, 30 days refrigerated and 6 months frozen.
Are there any allergens?
Fairytale Brownies contain dairy, eggs and wheat. Some brownies also contain
peanuts, soy and tree nuts.
Fairytale Cookies contain dairy, eggs and wheat. Some cookies also contain peanuts, soy and tree nuts.
Fairytale Bars contain dairy, eggs and wheat. Some bars also contain soy and tree nuts.
Do you have nutritional & ingredient information available?
All ingredient and nutritional information is available on our website. Click here for a complete listing.
What is the sugar-free brownie made with?
Fairytale Brownies sugar-free brownies are sweetened with Maltitol, a natural sugar substitute.
How do I view previous orders I’ve placed with Fairytale Brownies?
Log-in to your account on the brownies.com website, then click on the "View Order History and Tracking Information" link.
How do I find out my customer number?
Your customer number can be found on the back cover of your catalog. You can also find your customer number on your order confirmation emails. If you do not have a catalog or email confirmation, you can call customer service at 800.531.5209 and request your customer number.
I forgot my brownies.com log-in information. How do I retrieve it?
If you've forgotten your log-in information, go to the Account Log-in page and click the "Click for password help" link. You will need the email address that is listed in your account record. If you don't have the email address available, call 800.531.5209 to request your log-in information.
How do I learn about upcoming sales and promotions?
You can sign up for email updates which include specials, news and promotions on the homepage. Enter your email address into the box under "Sign up for email specials" and click the "Go" button.
What is an APO/FPO address?
An APO address is an overseas military address. APO stands for Army Post Office. FPO stands for Fleet Post Office.
How do I enter an APO/FPO address?
What is Choose Your Own - and why am I charged for it?
Some customers like to select their own flavor assortment. We call that option "Choose Your Own." There is an additional charge of $4.00 per gift to select your own flavors. These Choose Your Own gifts are hand packed by a specialized team in our shipping department. Due to the extra handling required, we do have an additional labor charge.
Is the information I give Fairytale Brownies kept private?
Do you guarantee the quality of your product?
Since we first started Fairytale Brownies, our goal has been to create the best-tasting all-natural brownies, bars and cookies in the world. This means that we carefully source every ingredient, from the finest cake flour to imported Callebaut Belgian chocolate. Each gourmet gift is baked in small batches and packed by hand in beautiful gift boxes.
Every purchase is backed by our unconditional guarantee: If you or your gift recipients are ever dissatisfied, even a little bit, we will do whatever it takes to make it right. That's our One Pure Promise.
Do you give volume discounts?
Yes. We offer volume discounts starting at $500. View volume discount information here.
Why do I have to pay tax?
The Arizona Department of Revenue and the City of Phoenix require that we collect sales tax on orders placed with us by Arizona residents as determined by the billing address of the credit card used to place your order. Also, orders which are shipped to an address within the State of Arizona are taxed. In either of these two cases, a tax of 8.60% will be charged on the merchandise amount only. There is no tax on shipping charges. Sales tax is subject to change.
Does Fairytale Brownies donate to any charitable organizations?
Fairytale Brownies donates thousands of pounds of brownies to the Society of St. Vincent de Paul, an organization committed to serving the needs of the poor and to providing
an opportunity for those more fortunate to serve others. On a national level, Fairytale Brownies supports KaBOOM!, a nonprofit organization that empowers communities to build
playgrounds, with dollars and brownie gifts.
Because we have committed to these particular organizations, we are not able to consider other individual donations.
Why did I not receive the exact flavors as described?
On very rare occasions, product substitutions may occur.
What shipping carrier do you use?
Gifts are shipped via UPS Ground or UPS 3-Day, which are both premium shipping methods. Due to the perishable nature of Fairytale Brownies, we want your gift to arrive as quickly as possible with standard shipping.
What are summer shipping charges and why am I charged?
From June 1 through September 30 we charge an additional $2.00 per address to cover the cost of summer shipping supplies. We include a reusable ice pack and an insulated box to protect your Fairytale Brownies from the heat.
Why does my order take longer to arrive in the summer?
During the summer months, we have limited shipping days. We avoid shipping later in the week so your Fairytale Brownies order doesn't sit at a UPS facility over the weekend. Standard shipping is available Monday, Tuesday and Wednesday. Orders placed after 2 p.m. AZ time on Wednesday are held until the following Monday.
Why did my brownies arrive warm? Are they still ok to eat?
The reusable ice pack and insulated box ensure your gift makes it out of Arizona without melting. When your gift box arrives, the ice pack will be melted and the brownies will be warm. There is no loss of quality with warm brownies. Your Fairytale Brownies can be placed in the refrigerator or freezer upon arrival to cool them. Or, they can be enjoyed immediately!
Can I track a USPS order?
Orders shipped via USPS Priority mail can't be tracked. Your shipping confirmation email will contain a tracking number for your convenience. If possible, please ship to a physical address so the gift can be shipped UPS.
Am I charged for reroute due to an incorrect address?
Yes. Rerouting due to an incorrect address will incur a $12 charge.
How do I add items to my Brownie Bag?
If you are shipping a gift to yourself, enter the quantity desired in the QTY box next to the SHIP TO ME field, then click the "Add To Brownie Bag" button to add the gift to your Brownie Bag. Your
gift will appear in the Brownie Bag on the right side of the screen.
If you are shipping a gift to someone other than yourself, enter the First and Last Name of your gift recipient and then enter in the desired quantity in the QTY box. Then, click the "Add To Brownie Bag" button to add the gift to your Brownie Bag. Your gift will appear in the Brownie Bag on the right side of the screen.
How do I shop using my address book?
If you have stored addresses in your address book (from placing previous orders online), you can recall these addresses for easy shopping. To use your address book, you simply need to log-in to your account then continue the shopping process. While on any product details page, you'll notice an "Existing Recipients" button that will allow you to select your gift recipients easily!
How do I ship two gifts to different people at the same address?
Shipping two gifts to different people at the same address requires two separate shipments. You will have to enter each recipient and address separately.
Step 1: While shopping, choose the gift(s) you would like to send. Type in the First and Last name and quantity for the first recipient then click the "Add to Brownie Bag" button.
Step 2: If you would like to send the same gift to the second recipient, type in the First and Last name of the second recipient and quantity and click the "Add to Brownie Bag" button. If you would like to send a different gift, continue shopping and follow step 1 for the second recipient.
You will notice that your Brownie Bag has two separate shipments. When you reach checkout, enter the same delivery address for each recipient separately.
Is placing an order on the brownies.com website secure? How?
Yes, the brownies.com website is a Secure Site verified by SiteSafe Network Solutions. The brownies.com website is "Secure Transaction Enabled," which means that the site can receive 128-bit
encrypted information to ensure your personal data is protected. Click here for more information.
Custom and Corporate Gifts
What is a custom or corporate gift?
A custom gift is a gift that is imprinted with your custom artwork. With no minimum and 4-color imprinting, custom gifts make great corporate gifts and gift favors. Please call our customer service department at 800.531.5209 for more information or click here to shop custom gifts.
How do I order a custom gift?
Upload your logo or photo on any custom gift product page. Click here to shop custom gifts.
Do you sell products to the promotional gifts industry?
Do you offer terms and billing for businesses?
How do I set up a corporate account?
Please call corporate sales at 602.489.5123 or email firstname.lastname@example.org.
Do you have art guidelines for custom gifts?
What is a Gift List?
If you've ordered with Fairytale Brownies in the past, we've prepared a list of your previous gift recipients to make your holiday gift reorder fast and seamless. You can access your Gift List online at brownies.com/giftlist.
How do I retrieve and update my Gift List?
To retrieve and make changes to your gift list, log-in to brownies.com/giftlist. Update your Gift List Brownie Bag, then checkout. Don't worry if you can't finish right away - your changes are saved automatically.
Do you sell wholesale?
Yes, Fairytale Brownies does sell wholesale to businesses who buy and sell gourmet food or specialty gifts
and have a valid state resale license. Our all-natural perishable product has a shelf life of
14 days at room temp, 30 days refrigerated and 6 months frozen. Back stock should always be kept frozen. $500 minimum per order.
No new dropship accounts are being accepted at this time. Thank you for your interest. For more information, please contact us at (602) 489-5135.
How do I get more information about Fairytale Brownies wholesale products?
In order to purchase wholesale from Fairytale Brownies, you must be in the business of buying and selling gourmet food or specialty gifts and have a valid state resale license. For wholesale information, please email us at email@example.com and we will be happy to send what you need. Be sure to include your company and contact name, address, phone and fax number, website and email if available, and your state resale number.
Do you have a retail store?
Yes! Fairytale Brownies does have a retail store where you can purchase any Fairytale Brownies gifts featured on our website. Our retail store is located at 4610 E Cotton Center Blvd, Suite #100, Phoenix AZ 85040, M-F 9am - 3pm. Holiday hours vary in December. Click here for a map.
Do other retail locations sell Fairytale Brownies?
In addition to our bakery, Fairytale Brownies are available at selected retailers throughout the United States. Click here for a list of retail locations. These locations carry individually wrapped brownies and availability of each flavor is not guaranteed.
© 2016 Fairytale Brownies